Your privacy matters to us. This Privacy Policy explains exactly what personal information 9ajl collects, how we use it, who we share it with, and what rights you have over your own data.
A quick overview of the privacy principles that guide how we handle your personal data on the platform.
All data transmitted between your device and 9ajl is protected with SSL encryption. Whether you're logging in from Manila or checking your balance in Cebu, your connection is always secured.
We only collect information that is genuinely needed to operate your account, process payments, and meet our compliance obligations. We do not collect data beyond what is necessary for these purposes.
9ajl does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within the 9ajl ecosystem and with partners necessary to operate the platform.
Account logins, password changes, and withdrawal requests trigger OTP verification to your registered mobile number. This ensures that only you can authorise activity on your account.
Your GCash PIN, Maya credentials, and online banking passwords are never stored by 9ajl. Transactions are routed through established payment infrastructure without exposing your payment account details to us.
You can request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. Contact our support team at any time to exercise these rights.
9ajl ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses the platform at 9ajl.vu. This Privacy Policy describes how we collect, process, store, and share your data when you register an account, make deposits or withdrawals, place bets, or interact with any part of the platform.
This policy applies to all registered players and visitors based in the Philippines. It should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with 9ajl.
If you have questions about anything in this document, our support team is available 24/7. Contact details are in Section 12.
We collect personal information in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party services where necessary to verify your identity or process payments.
| Data Type | Source | Purpose |
|---|---|---|
| Name, date of birth, address | You (registration) | Account creation, KYC, age verification |
| Email / mobile number | You (registration) | Account access, OTP, communications |
| Government ID & selfie | You (KYC upload) | Identity verification, fraud prevention |
| IP address & device data | Automatic (platform) | Security, fraud detection, geolocation |
| Betting & gaming history | Automatic (platform) | Account records, responsible gaming monitoring |
| Payment transaction data | Payment processors | Deposit/withdrawal processing, AML compliance |
The personal information we collect is used for the following purposes:
9ajl processes your personal data on the following legal grounds:
9ajl does not sell, rent, or trade your personal information. We share data only where necessary and only with the following categories of recipients:
We work with third-party service providers who assist in operating the platform. These include identity verification providers, payment processors, customer support tools, and cloud infrastructure services. All service providers are contractually required to handle your data securely and use it only for the specific purpose for which it was shared.
To process your PHP deposits and withdrawals, we share necessary transaction data with payment partners such as GCash, Maya, and Philippine banking institutions. These partners operate under their own privacy policies and security standards. 9ajl does not receive or store your payment account credentials.
We may disclose personal information to law enforcement agencies, financial intelligence units, or other government authorities in the Philippines where we are legally required to do so — for example, in connection with AML reporting obligations or a court order. We will not notify you of such disclosure if doing so is prohibited by law or would compromise an investigation.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will notify you through the platform or via your registered contact details if such a change materially affects how your data is handled.
We retain your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data:
When data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised.
9ajl uses cookies and similar technologies to operate the platform, remember your session, and improve your experience. Cookies are small text files stored on your device when you visit the site.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform performs. 9ajl does not use third-party advertising cookies or cross-site tracking technologies.
Protecting your personal data is a priority at 9ajl. We implement technical and organisational measures appropriate to the sensitivity of the data we hold, including:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately so we can act quickly to protect your account and funds.
As a player on 9ajl, you have the following rights regarding the personal data we hold about you:
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request.
9ajl is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we discover that a registered account belongs to a person under the minimum age, we will immediately suspend the account, delete the associated data where permitted by law, and return any eligible funds in accordance with our standard review process.
If you believe a minor has registered an account on 9ajl, please contact us at [email protected] so we can investigate and act promptly. For more on age controls and responsible gaming, visit the Responsible Gaming page.
9ajl may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data practices. When we make changes, the updated policy will be published on this page with a revised effective date.
For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify you through the platform or via your registered contact details. Continuing to use 9ajl after an updated policy is published constitutes your acceptance of the changes.
We recommend reviewing this page periodically to stay informed of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9ajl handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week.
Email: [email protected]
You can also visit the FAQ page for answers to common questions about accounts, payments, and platform features, or review the Terms and Conditions for the full scope of your agreement with 9ajl.